VeriSM™ Foundation

Акредитираното обучение VeriSM™ Foundation се предоставя от iCONS – Innovative Consulting Srl, акредитирана обучаваща организация (Accredited Training Organisation) на EXIN.

 

 

Какво ще получите:

• Акредитиран онлайн курс
• Изпитен ваучер с валидност 12 месеца
• Официални учебни материали на сертифициращата организация EXIN

 

 

VeriSM™ is a brand new service management approach for the digital age. VeriSM™ offers organizations the opportunity to serve customers in line with today’s high demands, whilst at the same time reducing risks and costs. A professional who is VeriSM™ certified will possess up-to-date knowledge and a powerful set of service management tools to excel in all customer service environments.

 

 

What is VeriSM™?

 

 

VeriSM™ is a service management approach from the organizational level, looking at the end-to-end view rather than focusing on a single department.

 

 

Based on the VeriSM™ model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers.

 

 

VeriSM™ allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on.

 

 

Rather than focusing on one prescriptive way of working, VeriSM™ helps organizations respond to their consumers and deliver value with integrated service management practices.

 

 

 

Why the name VeriSM™?

 

 

The VeriSM™ approach is:

 

    VALUE DRIVEN – due to the focus on the business

    EVOLVING – as it is up-to-date and will continue to evolve

    RESPONSIVE – as it enables a tailored approach

    INTEGRATED – it helps you understand how the different best practices fit together

 

 

 

What is the VeriSM™ approach?

 

 

In the VeriSM™ approach, governance overarches every activity, keeping a strong focus on value, outcomes and the organization’s goals. Service management principles are then defined for the organization. These act as guardrails, to make sure that all products and services are aligned with the needs of the organization

 

Principles are defined for areas including security, risk, quality and use of assets, and then communicated to all of the staff who are involved with the development and operation of products and services.

 

The unique element of the VeriSM™ model is the management mesh. This provides a flexible approach that can be adapted depending on the requirements for a particular product or service.

 

The mesh includes:

 

• Resources
• Environment
• Emerging technologies
• Management practices

 

For each product or service, these areas are considered and the mesh is flexed where necessary.

 

 

What is the value of VeriSM™ to practitioners and organizations?

 

 

There are many certified ITSM professionals these days, but few of them have an integrated approach in the area of service integration.

 

For practitioners, VeriSM™ provides them with the opportunity to differentiate themselves in the marketplace.

 

For organizations VeriSM™ reduces costs. But perhaps more importantly, it makes the services better and as such improves user satisfaction and loyalty.

 

 

 

 

 

 

VeriSM™ Foundation training course

 

 

The VeriSM™ Foundation course provides optimal preparation to pass the exam and, therefore, to obtain the certification.

 

 

 

Objectives

 

 

• The Service Organization
• Service culture
• People and organizational structure
• The VeriSM™ model
• Progressive practices
• Innovative technologies
• Getting started

 

 

 

Who is aimed at:

 

 

• Graduates and undergraduates entering service management roles
• Managers - looking to adopt evolving service management practices
• Executives - wishing to enhance the effectiveness of their service delivery
• Service owners and service managers - wanting to be recognized for possessing contemporary knowledge and skills
• IT professionals - who need to understand the impact of evolving management practices and new technologies on their role

 

 

 

Contents:

 

 

At the end of the training you will lead the way by:

 

• Driving internal engagement and making changes that matter to the customer
• Delivering new service management and product development practices that put your business first
• Implementing service management that adds value to your business, making you more valuable in the marketplace
• Being part of a growing community
• Being a sought-after pioneer in delivering service management for the digital age

 

 

 

 

 

VERISM™ FOUNDATION ONLINE EXAM FORMAT

 

 

• Multiple-choice
• 40 questions
• 26 marks required to pass (65)
• Closed-book
• 60-minute duration

 

 

 

Prerequisites

 

 

There are no formal prerequisites however a good prior knowledge of Service Management is desirable.

 

 

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

 

 

 

PDU - VERISM™ FOUNDATION

 

 

This VeriSM™ Foundation training course can provide 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

 

Technical: 0
Leadership: 2
Strategic: 14

 

 

 

 

Поръчвайки този продукт, Вие потвърждавате, че сте се запознали и приемате условията за ползване на платформата за електронно обучение iCONS: https://www.innovativelearning.eu/conditions-of-lms-use.html