SIAM™ Foundation

Акредитираното обучение SIAM™ Foundation се предоставя от iCONS – Innovative Consulting Srl, акредитирана обучаваща организация (Accredited Training Organisation) на EXIN.

 

 

 

Какво ще получите:

• Акредитиран онлайн курс
• Изпитен ваучер с валидност 12 месеца
• Официални учебни материали на сертифициращата организация EXIN

 

 

 

What is SIAM (Service Integration and Management)?

 

 

SIAM is an approach to service integration and management that brings together the principles of governance, management, integration, assurance and coordination. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI) This framework allows organizations to manage multiple service providers with an aligned approach to service management.

 

 

SIAM's principles allow you to manage your services effectively, by providing governance, management, integration, assurance and coordination.

 

 

 

What are the benefits of SIAM?

 

 

SIAM brings many benefits to certification holders:

 

 

• It provides better service to end users
• It brings higher cost efficiency
• It strengthens accountability
• It allows for greater flexibility
• It teaches the ability to introduce competitiveness among service providers
• Development and ownership of intellectual property
• Greater access to the expertise of a wider range of suppliers

 

 

SIAM certifications equip individuals with the necessary knowledge and skills to excel in areas such as IT governance, IT operations, IT outsourcing, supplier management, service level agreements (SLAs), process integration, and efficient service delivery.

 

 

 

 

 

 

SIAM™ Foundation training course

 

 

The EXIN SIAM™ Foundation certification is specifically designed to validate professionals' knowledge and comprehension of the fundamental concepts and terminology related to Service Integration and Management (SIAM).

 

 

 

Objectives

 

 

• Understand key SIAM concepts and processes used in the organization
• Build an SIAM ecosystem to better organize organizational resources
• Provide better support during SIAM implementation by understanding key considerations related to key processes
• Mitigate risks associated with integration services and the SIAM ecosystem
• Link various practices with SIAM to enhance and improve the organization's service delivery.
• Integrate services using different structures based on SIAM practices and methodologies
• Identify key stages of SIAM implementation to better plan for adoption
• Identify SIAM roles and responsibilities in processes and organizations
• Better selection of the most appropriate SIAM practices based on the environment and the maturity of the organization

 

 

 

Who is aimed at:

 

 

The SIAM Foundation is for professionals who want to implement an SIAM approach in their organization, especially those already using IT service management processes. It is also suitable for providers who wish to implement and manage service integration and management models.

 

 

 

Contents:

 

 

• Introduction to SIAM™
• SIAM implementation roadmap
•  SIAM and its relation to other management practices
• SIAM roles and responsibilities
• SIAM practices
• Processes to support SIAM
• SIAM challenges and risks

 

 

 

 

 

 

SIAM™ FOUNDATION ONLINE EXAM FORMAT

 

 

• Duration of 60 minutes
• Closed book
• 40 multiple choice questions
• Passing score: 26/40 marks - 65%

 

 

 

Prerequisites

 

 

There are no mandatory prerequisites to access the SIAM Foundation exam, but these points are recommended:

 

• Attending an accredited SIAM Foundation training course
• Having a basic knowledge of ITSM terminology

 

 

 

 

Поръчвайки този продукт, Вие потвърждавате, че сте се запознали и приемате условията за ползване на платформата за електронно обучение iCONS: https://www.innovativelearning.eu/conditions-of-lms-use.html