ITIL® Foundation (Version 5) with exam
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Код:ITIL-F
В наличност
This course is provided by iLEARN / iCONS. ITIL Foundation (Version 5) serves as the starting point for all learners, introducing a common language, key concepts, and an integrated lifecycle for managing digital products and services. It provides a solid grounding in value creation, collaboration, governance, and continual improvement.
It will also help you pass the ITIL Foundation exam and get certified.
Бърза поръчка без регистрация
Акредитираното обучение ITIL® 5 Foundation се предоставя от iCONS – Innovative Consulting Srl, акредитирана обучаваща организация (Accredited Training Organisation) на PeopleCert.
Какво ще получите:
- Акредитиран онлайн курс
- Изпитен ваучер с валидност 12 месеца
- Официални учебни материали на сертифициращата организация PeopleCert
ITIL Foundation (Version 5) online course details
- Access to the eLearning platform
- 10 lessons (5 hours of video lessons)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- 2 official mock exams
- Exercises and solutions
- Access 24/7
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, an extra study resource in addition to the iLEARN online course
- 14 hours recommended on the included materials for official exam preparation
ITIL Foundation (Version 5) online exam format
- Duration of 60 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 40 multiple-choice questions
- Passing score: 26/40 marks - 65%
PDUs - ITIL Foundation (Version 5)
Our ITIL Foundation (Version 5) training course can provide 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
- Ways of Working (Technical): 3
- Power Skills (Leadership): 1
- Business Acumen (Strategic): 12
Objectives
- Understand the core concepts of digital product and service management
- Understand service relationships
- Understand the ITIL Four Dimensions of Product and Service Management
- Understand the ITIL Value System (ITIL VS)
- Understand how the ITIL Guiding Principles support the adoption and adaptation of service management
- Understand the ITIL Product and Service Lifecycle Model and value chain activities
- Understand ITIL Management Practices
- Understand the benefits of value stream mapping and management
- Understand the impact of AI on ITIL, the principles of AI governance, and how ITIL aligns with other frameworks such as PRINCE2® and DevOps
Who it is aimed at
The ITIL Foundation (Version 5) is designed for a broad audience, from IT and business students beginning their journey in service management to experienced professionals familiar with earlier ITIL versions and other industry best-practice frameworks.
Contents
- Key concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain and ITIL management practices
- Value streams, mapping and management
- Continual improvement
- The Four Dimensions of Product and Service Management
- ITIL and other frameworks integration
Prerequisites
No prior certifications or experience are required to take the ITIL Foundation (Version 5) course and exam.
To be able to take the ITIL Foundation exam, it's necessary to have read and accepted the terms and conditions of the examination institute, available in English. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Поръчвайки този продукт, Вие потвърждавате, че сте се запознали и приемате условията за ползване на платформата за електронно обучение iCONS: https://www.innovativelearning.eu/conditions-of-lms-use.html