ITIL® 4 Foundation with exam

Акредитираното обучение ITIL® 4 Foundation се предоставя от iCONS – Innovative Consulting Srl, акредитирана обучаваща организация (Accredited Training Organisation) на PeopleCert.

 

Какво ще получите:

• Акредитиран онлайн курс
• Изпитен ваучер с валидност 12 месеца
• Официални учебни материали на сертифициращата организация PeopleCert

 

WHAT IS ITIL® 4 FOUNDATION

 

ITIL 4 is certainly the most known and successful IT Service Management framework. ITIL Foundation (ITIL 4 Foundation Edition) is an ITIL certification that introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation when providing services (typically IT service but not limited to). The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model, finally an end-to-end model for the creation, delivery and continual improvement of technology enabled products and services.

 

At the Foundation level of knowledge, you understand how modern organization supported by Digital Technologies operate, the importance of optimizing value streams to increase efficiency and effectiveness, the relevance of cultural aspect and behavioral principles and all the terminology used and needed in IT Service Management.

 

 

Objectives

 

Students who complete this course will have learned:

 

• An overview of the tools and methodologies, purpose and components of ITIL (ITIL 4 Edition), including the ITIL Service Lifecycle and the Service Value System
• The key concepts and value of IT service management to IT service providers and their customers
• How the ITIL guiding principles can help organizations adopt and adapt service management
• The activities of the service value chain, and how they interconnect
• The purpose and key terms of 18 ITIL practices and the 7 essential practices
• How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
• How to become an ITIL Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams

 

 

Who is aimed at:

 

• Individuals at the start of their journey in service management
• ITSM Managers and aspiring ITSM Managers
• Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
• Existing ITIL qualification holders wishing to update their knowledge

 

 

 

 

 

Course Content:

 

Key Service Management and ITIL Concepts

 

• Defining Value and its relationship with stakeholders
• Service relationships and co-creation of value
• Understanding Service Offerings and Products
• Balancing Outcomes, Value, Costs and Risks
• The 4 Dimensions of Service Management

1. Organisations and People
2. Information and Technology
3. Partners and Suppliers
4. Value Streams and Processes

 

 

The ITIL Guiding Principles

 

• Introduction to the Guiding Principles
• Understand and apply each of the 7 Guiding Principles

 

 

ITIL Service Management Practices

 

• Introducing the 3 areas of Practice
• Key practices in ITIL4

1. Incident Management
2. Problem Management
3. Change Control
4. Service Request Management
5. Service Level Management
6. Service Desk
7. Continual Improvement

• Overview of other practices in ITIL4

 

 

The ITIL Service Value System (SVS)

 

• Understanding the role of the Service Value System
• Elements of the ITIL4 SVS

1. Guiding Principles
2. Governance
3. Service Value Chain
4. Practices
5. Continual Improvement

• Service Value Chain

1. Understanding the Elements of the Service Value Chain
2. Practices and their role in the Service Value Chain
3. Using the Service Value Chain to identify and map Value Streams

 

 

Attending this ITIL Foundation training course you will also get:

 

• ITIL Foundation training material accredited by PeopleCert and AXELOS
• Official ITIL Foundation sample papers (provided by PeopleCert)

 

 

 

Prerequisites

 

There are no specific pre-requisites.

 

To be able to take the ITIL Foundation exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in English. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

 

 

Exam format

 

• Duration of 60 minutes (25% extra time for candidates taking the exam in a language other than their native language)
• Closed book
• 40 multiple choice questions
• 1 mark for each correct answer
• Passing score: 26/40 marks - 65%

 

 

PMI PDUs

 

This ITIL Foundation training course can provide 16 Professional Development Units (PDUs) for holders of PMI certifications who need credits for their maintenance. Here below you can find more details about the PDUs allocation for the ITIL4 Foundation course:

 

• Technical: 3
• Leadership: 1
• Strategic: 12

 

Поръчвайки този продукт, Вие потвърждавате, че сте се запознали и приемате условията за ползване на платформата за електронно обучение iCONS: https://www.innovativelearning.eu/conditions-of-lms-use.html