ISO/IEC 20000 Foundation

Акредитираното обучение ISO/IEC 20000 Foundation се предоставя от iCONS – Innovative Consulting Srl, акредитирана обучаваща организация (Accredited Training Organisation) на APMG-International.

 

 

Какво ще получите:

• Акредитиран онлайн курс
• Изпитен ваучер с валидност 12 месеца
• Официални учебни материали на сертифициращата организация APMG-International

 

 

 

ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and can provide the details to implement an effective Service Management System required to deliver high-quality IT services, together with guidance on how to demonstrate compliance with the standard.

 

 

 

BENEFITS OF ISO/IEC 20000 IT SERVICE MANAGEMENT

 

 

The benefits that you will gain upon the successful completion of ISO/IEC 20000 certification include the following:

 

• Improved credibility
• Increased client satisfaction
• Increased comprehension of business objectives
• Improved brand reputation
• Development of new capabilities
• Leveraged ITIL experience
• Increased ability to plan and control
• Reducing response time
• Decreased incidents
• Creates a culture of continuous improvement
• Gain competitive advantage

 

 

 

 

 

 

 

 

ISO/IEC 20000 FOUNDATION COURSE

 

 

The APMG ISO/IEC 20000 Foundation course provides optimal preparation to pass the exam and, therefore, to obtain the certification. The ISO/IEC 20000 Foundation course is the first step of the qualification ISO/IEC 20000 qualification path according to the APMG scheme.

 

 

 

Objectives

 

 

The purpose of the Foundation level is to confirm that the candidate has good/basic knowledge of the contents and requirements of the ISO/IEC 20000 standard and understands how the standard operates in a typical IT service provider organization. At the end of the course, the candidate will have achieved the knowledge of:

 

• The background to the ISO/IEC 20000 standard, the APMG qualification scheme and the APMG qualification scheme
• The focus and objectives of ISO/IEC 20000-1 (Specification), ISO/IEC 20000-2 (Code of Practice) e ISO/IEC 20000-3 (Guidance on Scope and Applicability of ISO/IEC 20000-1) and how these can be used
• The terminology and definitions used
• The fundamental requirements of a service management system and the reasons behind the necessity for continual improvement
• The processes, their objectives and the key requirements of a services supplier in a typical scenario
• The requirements of eligibility and definition of the field
• The objectives of internal and external audits, their function and associated terminology

 

 

 

Who is aimed at:

 

 

• IT staff who work with a service management system that requires a basic understanding of the system
• Resources involved in a company ISO/IEC 20000 certification project
• Professionals who have a specific interest in IT Service Management

 

 

 

Contents:

 

• Background and related schemes
• Scope, usage, terms and definitions
• Overall Service Management System (SMS)
• ISO/IEC 20000 Service Management processes
• Certification, applicability and scope
• Achieving and maintaining ISO/IEC 20000-1 certification

 

 

 

 

 

ISO/IEC 20000 Foundation Exam format

 

• Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
• Closed book
• 40 multiple choice questions
• 1 mark for each correct answer
• Passing score: 26/40 marks - 65%

 

 

Prerequisites

 

There are no prerequisites for ISO/IEC 20000 Foundation certification.

 

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

 

 

 

PDU - ISO/IEC 20000 FOUNDATION

 

 

This APMG ISO/IEC 20000 Foundation training course can provide 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

 

• Technical: 0
• Leadership: 2
• Strategic: 14

 

 

 

Поръчвайки този продукт, Вие потвърждавате, че сте се запознали и приемате условията за ползване на платформата за електронно обучение iCONS: https://www.innovativelearning.eu/conditions-of-lms-use.html