Service Management
FitSM® Foundation
This FitSM® Foundation course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards, and understand the process framework underlying FitSM and the requirements defined within it.
This course is provided by iLEARN / iCONS and will help you pass the FitSM® Foundation exam and get certified.
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SIAM™ Foundation
This certification level covers the core principles of SIAM, as well as the terminology. Also, potential benefits, challenges and risks of implementing SIAM are discussed in this course.
SIAM certifications are for service managers who manage any combination of internal and external service providers. These include consultants, service managers, project and programme managers, and relationship, change and commercial managers, as well as solutions architects.
This course is provided by iLEARN / iCONS and will help you pass the SIAM™ Foundation exam and get certified.
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VeriSM™ Foundation
VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, outcomes, and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
This course is provided by iLEARN / iCONS and will help you pass the VeriSM™ Foundation exam and get certified.
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